How to Choose the Best POS Tablet for Your Cannabis Retail Store
By Chad Kipling on February 3, 2020
These days, retailers of all stripes are implementing tablets in their operations, and with good reason. Along with being cost-effective and easy to use, tablets allow freedom and flexibility for sales staff while adding a clean, sophisticated look and feel to any retail outfit. That’ …
5 Cannabis Retail Loyalty Programs for Maximum Customer Retention
By Faai Steuer on January 30, 2020
It’s no secret that in business, it always costs less to keep an existing customer than to acquire a new one. For retailers, one of the best ways to improve customer retention and extend customer lifetime value to your company is with a loyalty program — and the same holds true for ca …
How to Provide Click-and-Collect Cannabis Retail Services in Canada
By Dayna Van Buskirk on January 23, 2020
It’s no secret that over the past decade, ecommerce has grown to become an integral part of the retail industry. Just last April, total market share of online sales in the U.S. overtook general merchandise sales for the first time ever — yet another sign that consumers increasingly en …
10 Tips to Boost Your Dispensary’s Bottom Line During the Holidays
By Faai Steuer on December 6, 2019
It’s that season again — the season of major consumer spending and general retail frenzy known as the holidays.
12 Must See Cannabis Retailers in Ontario
By Faai Steuer on July 31, 2019
Ontario is set to get 50 more stores this fall. Of the 50 new stores, 42 will be allocated by lottery and eight will be available for stores on First Nations reserves. Lucky winners of Ontario’s last cannabis license lottery are beginning to open up shop. We’re happy to see 20 out of …
How to Address ID Scanner Concerns with Cannabis Retail Customers
By Gary Cohen on May 14, 2019
Recently, Cova was spotlighted in a news report discussing customer concerns over having their IDs scanned in Canadian cannabis dispensaries. Canada takes consumer information privacy very seriously, and so do we — which is why we invest in premium data protection measures to safeguar …
Sticker Shock: How to Talk to Customers About Premium Cannabis Price Tags
By Faai Steuer on April 24, 2019
As the industry continues to shed the negative stereotypes and stigmas once heavily associated with cannabis consumption, dispensaries are seeing an uptick in visits from cannabis newcomers. These customers typically have plenty of questions about the various products they see on your …
How to Use Technology to Turn Your Budtenders Into Cannabis Sommeliers
By Gary Cohen on April 2, 2019
Let’s face it: when it comes to retail, the greatest single factor between a positive experience and a negative one is the frontline staff. Customer service representatives are the heart and soul of any retail outfit, and along with being friendly, outgoing, and eager to assist, they …
4 Creative Ways to Design & Furnish Your Dispensary on a Budget
By Faai Steuer on March 20, 2019
With so many new dispensaries opening across North America, it’s clear that cannabis retailers understand out of the gate how crucial the dispensary customer experience is to the growing industry.
How Cova’s Integrations and Strategic Partnerships Benefit Cannabis Retailers
By Gary Cohen on March 14, 2019
In today’s digital-driven marketplace, shoppers have come to expect a lot from retail brands. They want the freedom to browse and purchase online, in-store, or through a combination of the two — which is why an omnichannel retail strategy is so important these days.
How to Create an Unforgettable Cannabis Retail Experience at Every Touchpoint
By Faai Steuer on March 12, 2019
As the cannabis retail space continues to mature, it’s no longer enough to simply hang a dispensary sign and hope for the best. If you want your venture to truly thrive, you’re going to have to make your store stand out.
12 California Dispensaries That Are Redefining Cannabis Retail
By Faai Steuer on March 6, 2019
Even though adult-use has only been in effect since 2018, cannabis retail in California has already started changing the game. Not only do retail owners in the Golden State have to maintain cannabis compliance in a regulatory market that is still evolving. Retailers are also using the …