Cannabis Retail Blog / Customer Experience

Cannabis Customer Retention Strategies for Dispensaries

By Faai Steuer on May 22, 2026 3:22:41 PM

If you’re a dispensary operator in a mature cannabis market, you already know how tough customer acquisition is. Digital ad restrictions, limited broadcast options, and high CPCs on compliant platforms make every new customer expensive to earn. What's less discussed is cannabis custom …

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How to Compete Without Discounting in a Competitive Cannabis Market

By Faai Steuer on May 7, 2026 5:44:26 PM

The cannabis retail market is maturing faster than many operators expected. More dispensaries are competing for the same customers, product assortments are starting to look alike, and consumers have more information and more options than ever before. While the instinct to discount is …

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AI Budtenders in Cannabis Retail | Dispensary Guide

By Faai Steuer on Apr 1, 2026 6:11:41 PM

Dispensary menus have gotten complicated. A typical modern cannabis retailer carries dozens of flower strains, multiple concentrate formats, and a range of edibles, topicals, and accessories. Online shoppers face that entire catalog with no budtender in sight and, too often, no idea w …

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Email and SMS Marketing Strategies for 4/20 2026

By Faai Steuer on Mar 19, 2026 6:09:10 PM

Cannabis email and SMS marketing is one of the most underutilized avenues of growth for cannabis retailers. Despite the huge success other sectors see through email and SMS, cannabis companies rarely seem to take advantage, especially on days it matters the most.

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Cannabis POS eCommerce Integration Guide for Dispensaries

By Dayna Van Buskirk on Dec 19, 2025 9:00:00 AM

Key Facts/Takeaways: Integrating cannabis POS with eCommerce is a must for modern-day dispensaries looking to deliver a seamless omnichannel experience. Integration helps eliminate overselling by showing out-of-stock product, reduces compliance risk, and drives more revenue. Cova POS …

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Cannabis Holiday Marketing & Sales Tips for Your Best December Ever

By Faai Steuer on Nov 19, 2025 6:08:44 PM

Retail’s busiest month of the year is right around the corner – and for cannabis dispensaries, it’s time to start prepping to make the most of the December sales rush. Between gift-giving, self-care purchases, and seasonal celebration, the average dispensary sees noticeable spikes in …

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Dispensary Branding Guide: Building Awareness & Loyalty

By Faai Steuer on Aug 29, 2025 5:58:09 PM

In an increasingly competitive cannabis market, your dispensary’s brand is more than just a name, logo, or color scheme. It’s a living, breathing identity that shapes customer perceptions, drives loyalty, and ultimately fuels your success. Cannabis dispensary branding encompasses ever …

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Best Cannabis Website Design Examples for Dispensaries (2025)

By Faai Steuer on Aug 22, 2025 3:02:44 PM

Did you know that your cannabis dispensary website is often the first place potential customers interact with your brand? It’s true – but in 2025, your website is much more than just a digital brochure. Your site is a storefront, marketing engine, compliance assistant, and customer ex …

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Cannabis Dispensary Merchandising: Visual Strategy & Displays

By Faai Steuer on Jul 18, 2025 2:32:01 PM

CBD Marketing

In today’s competitive cannabis retail landscape, it’s not enough to just throw a few items on a shelf and open your door to customers. To maximize your shop’s potential, you need to embrace dispensary merchandising – the art and science of presenting products in a way that enhances t …

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Cannabis Dispensary SEO 101: A Cannabis Retailer’s Guide to Getting Found on Google

By Dan Mondello on Jun 12, 2025 5:30:03 PM

Written by Dan Mondello, CEO & Co-Founder ofRank Really High Dispensaries face a unique challenge in the digital marketing world. While other retailers can run PPC campaigns, target Instagram ads, and remarket on YouTube, cannabis businesses in the U.S. and Canada must play by dif …

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Carrot and Cova Join Forces to Deliver Comprehensive Cannabis Retail Solution

By Faai Steuer on Oct 18, 2024 12:25:20 PM

Cova has long been committed to building and integrating with the best tools to help cannabis retailers grow their business. We have been especially focused on ecommerce solutions, working diligently to ensure retailers have both choice and guidance to find the best software to comple …

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Why the Right Cannabis Software Must Matter to You & Your Budtenders

By Dayna Van Buskirk on Sep 13, 2023 3:39:01 PM

How advanced cannabis POS helps budtenders elevate the dispensary experience

The landscape of the licensed cannabis industry in the United States has undergone significant changes in recent years as multiple states push forward with legalization efforts. In light of these ever-evolving laws and regulations, dispensaries face the challenge of providing a seamle …

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