Cova is a cannabis retail software company with nearly 20 years of retail management and technology experience. Our products include dispensary point-of-sale software, reporting dashboards, touchscreen menus, and digital signage.
Below are answers to frequently asked questions regarding our company and products.
With so many tech startups in the cannabis space, it’s rare to find software built on secure, reliable infrastructure based on nearly two decades of proven technology know-how and experience. Cova’s is. Our cannabis retail platform powers 20,000+ locations of all sizes with virtually no downtime – even on Black Friday and 4/20.
We’ve been with retailers as they opened their first stores and helped them grow to hundreds of locations. And we’ve saved dispensary owners time and money – and potential adverse action against their cannabis operator licenses – by automating compliance reporting through integration with government traceability systems.
Unlike other cannabis tech companies, we’re not new to the retail game. Our parent company has been producing proven retail technology solutions for nearly 20 years. We employ over 400 people in offices across Canada and the U.S., and 60 percent of our staff is dedicated solely to product development.
By being a subsidiary of a larger parent company, you get the best of both worlds: we have the agility and entrepreneurial spirit of a startup with the people, support, and financial backing of a successful enterprise company.
We provide industry-leading dispensary point-of-sale systems – but that’s not all. We also offer a suite of digital and touchscreen solutions that integrate together seamlessly so you can manage your pricing, content, and inventory all in one place. All our software comes with built-in analytics and dashboard reporting, and our open APIs allow you to connect to your existing software ecosystem if you choose.
Just think of Cova as your one-stop shop for all your cannabis retail technology needs.
Our software follows a standard SaaS pricing model – there is a one-time launch cost and a recurring monthly fee.
Our touchscreen menus can repurpose your iPads. If replacing hardware is a concern, please let our team know and we will help you find a solution.
Our software has an Offline Mode, which means you are able to process transactions without an internet connection and have the transactions sync once an internet connection is reestablished.
We are constantly adding more features based on client feedback, and we make updates approximately once a month. Updates are automatic through the Google Play Store.
We don’t want you to buy new hardware if you don’t need to. If you have existing printers, scales, scanners, stands, and cash drawers, please let us know and we will have our hardware experts confirm whether they are compatible with our system. If you need a new Android tablet, you can get a Samsung Galaxy Tab A 10.5” for around $330 USD.
Potentially. You can use the same content you showcase on your website. We have an open platform and APIs that also allow for potential e-commerce integration opportunities; however, our technical team would need to coordinate with yours. We also have a team of launch and content experts that can help transfer any website content that you wish to keep over to our software.
We have workflows and internal tools in place that will allow us to keep your online menus up-to-date. Currently, Weedmaps and Leafly are not taking anymore POS integration partners.
All our products are flexible enough to tailor to your specific needs. Our software is also built on our open platform, which allows us the ability to potentially connect and work with your existing systems. Our technical team would need to do an analysis on how a specific integration might work.
We are currently integrated with BioTrack, Leaf, and METRC. Our developers are METRC experts and familiar with the processes and workflows necessary for integrating with state systems.
Given our extensive experience as a retail software company, we have made a conscious decision to focus primarily on the retail side of cannabis. We have open APIs and a knowledgeable integrations team that can look into integrating with a Seed Tracking Solution if necessary.
Yes; our system can work with any payment provider of your choosing. Our dispensary POS is configurable with flexible payment type options and can be set up according to whatever payment types you choose to use.
We have full-service support with a toll-free number you can call and talk to a real person in Canada. You also receive a dedicated account manager to look after your needs. We also have options for onsite support, and we’ll be happy to service you in person.
Cova Support Contact Information:
The onboarding process typically takes between two and four weeks. Ordering the hardware usually takes the longest. When you sign up, we begin extracting the data from your current system right away with our internal exporting tools. Sensitive material such as customer and loyalty info, inventory, and product information are imported the night before the changeover.
We are operating in CO, WA, CA, OK and Canada at the moment.
Cova is integrated with Leaf Data Systems and ready to help WA cannabis retailers with automated government reporting.
As a Canadian company, we couldn’t be more excited to serve our customers in Canada, as 400 of our 450 employees reside there. We are uniquely qualified to work with provincial government organizations aiming to operate dispensaries because we are built for large, multi-store retail operations.
We are monitoring Canada’s cannabis progress closely, and our top priority is to work with provincial and territorial governments to integrate with their reporting systems so that retailers can remain compliant more easily. Learn more here about Canada dispensary laws.