FIRST-RATE ONBOARDING & SUPPORT TEAM
Our knowledgeable launch and support teams are dedicated to your success every step of the way, from content migration to ongoing operational needs.
- A Collaborative Onboarding Experience: Our launch team is committed to making the transition as smooth as possible. See how easy we make onboarding here.
- Unrivaled Support Team: The great experience doesn’t end when you launch with us, it’s just the beginning. Our support team is available every day of the week, even weekends. There are no alternative facts here just hard numbers, and honestly, we’re impressed.
- Our friendly support team is dedicated to your cannabis retail success. That's why we’re always available to chat no matter the request. In fact, our average wait time is 13 seconds.
- When you call, we pick up. It’s really that simple. Our support team availability is at an impressive 98 percent.
- It’s 2018. You should be able to contact us on your terms. That why we offer more than one way to connect, like by email and chat.
SAY HELLO TO BOTTOM LINE BOOSTING ADDITIONS
Drive revenue in your cannabis retail operation with time-saving features, cannabis retail digital technology, and tools to help you identify and target new customers.
Maintain Clean Customer Records
With Cova’s cannabis dispensary POS system your staff has the freedom to add new customers and quickly search for existing customers.
- Track and record every sale of every customer, ensuring a complete purchase history.
- Scan and save transaction receipts and other relevant documents directly to your customer’s profile.
Reward Repeat Shoppers
Building a loyal customer base at your cannabis dispensary can be a multifaceted effort. That’s why Cova provides customer shopping data at your fingertips so you can identify your best customers and incentivize them to become repeat shoppers.
- Our built-in loyalty rewards program is based on customer value, in other words, the more money a customers spends, the more they earn.
- Cova’s cannabis loyalty program makes it easier to attract, maintain customers, and build a brand than ever before.
Delight with Automated Discounting
Auto-apply discounting for specific customer groups is flexible and easy to set up.
- Preset the discount or manually apply it at checkout, it’s up to you.
- By implementing automated discounting, you can create a seamless sales transaction and keep the lines moving.
Drive Store Traffic with Targeted Marketing
Disseminate the right messages to the right people and grow your shop by identifying your target audience.
- Use accessible and detailed sales data to analyze customer buying habits and create a strategic marketing plan.
- Cova’s cannabis dispensary POS system tracks the preferences of individual customers so that you can directly target select portions of your customer base.
Never Miss a Sale Again
Determine top selling products with Cova’s real-time inventory reporting feature to predict product demands and drive internal buying decisions.
- Use historical data, like customer purchase history and traffic patterns to predict store demand.
- Identify popular products in addition to stock you should discontinue.
- Accurate inventory counts and sales forecasts that can help you determine when and how much to reorder.
Share the Gift of Mobility
Our mobile cannabis POS with offline mode frees your staff from behind the counter, so that they can engage with customers on a personal level.
- Create a unique shopping experience by offering a variety of ways to shop.
- On a couch or at the counter, our cannabis dispensary POS can run smoothly even when the WiFi is weak.
- Attending a social event or weekend market? If permitted in your state, take Cova POS with you to process sales.
Cannabis Touchscreen Menus
First-time cannabis retail customers may not know what they’re looking for — or even what questions to ask your budtenders. Enhance their experience with touchscreen menus that keep your dispensary’s offering up-to-date.
- Cova’s touchscreen menu for cannabis dispensaries gives your customers the freedom to learn about product offerings comfortably and at their own pace.
- Filter product by lifestyle and ailments, so your shopper can discover what they need before they ask questions.
- Laminated menu sheet or three-ring binder has apparent limitations. A digital menu can provide in-depth explanations of each product type.
Expand Your Sales Channels
Automatically sync your retail inventory and online store with website and e-commerce integrations.
- Cova’s cannabis dispensary POS seamlessly integrates with leading website and e-commerce partners, GreenRush and I Heart Jane.
- With website and e-commerce integrations, Cova POS can automatically sync with your online cannabis retail store.
Take Your Shop on the Road
As the cannabis consuming demographic continues to expand, so too will the demand for delivery services. Take your operation on the road and increase revenue. Cova offers everything you need to grow your operation into a mobile enterprise.
- Give your drivers complete POS functionality at their fingertips — including looking up customer info on the spot and processing transactions in the field in real time.
- A cannabis dispensary POS with wireless capability allows your driver to complete transactions on the go, provide e-receipts, track sales and inventory, and so much more.
STREAMLINE OPERATIONS AND REDUCE OPERATIONAL COST
At Cova, we design products for speed and efficiency. Our goal is to simplify the compliance process, so you can focus on creating a one-of-a-kind shopping experience.
- Reduce Time to Track and Manage Inventory: Easily track inventory by the individual batch or by product type from the time it enters your operation’s possession until it’s sold to a customer, making inventory management simple and accurate.
- Our barcode scanner enables efficient inventory intake while reducing human error throughout the process.
- If a product is destroyed or unsellable, inventory levels can be adjusted to reflect an accurate inventory count.
- With set minimum inventory alerts for reordering, you’ll never run out of your most popular items.
- Plug and Play Hardware Integrations: We take the guesswork out of hardware so you can save time and increase accuracy throughout your operation.
- Printing customer receipts and barcodes for your inventory with seamless hardware integration.
- Ask one of our representatives about barcode scanners, ID sliders, and cash drawers for optimal performance.
- Centralized Intelligence Hub: Our cannabis retail business platform is the central hub of your business and the best place to manage your entire operation.
- Access a global catalog of products, suppliers, and strains to keep data organized and consistent throughout your business.
- Our all-in-one software can manage customers, finances, employees, inventory, online ordering and more.
- Advanced Inventory Reporting: Cova’s cannabis dispensary POS system’s reporting functionality is intuitive, fast, and easy to use.
- With detailed insights, you can detect unusual patterns in sales or inventory before you commit any cannabis compliance violations.
- All reports are accessible on any web browser or mobile device.
- All reports can be exported in CSV and Excel formats.
EFFECTIVELY MANAGE YOUR CANNABIS RETAIL TEAM
From monitoring employee performance to sales floor scheduling, Cova’s suite of cannabis dispensary POS software can help you reduce employee turnover and get the most out of your cannabis retail sales team.
Advanced Security Roles & Permissions Tool
Cova cannabis dispensary POS software provides multilevel employee permissions and multi-location configurations so you can give the right access to the right people.
- Create a unique set of permissions and data access points throughout the organization.
- Dramatically reduce the risk of internal theft or fraud.
Online Employee Time Clock
Oversee clock in and clock out to manage payroll and staff store activity with employee reporting.
- Save on payroll by staffing your store more effectively — and efficiently.
- With hourly reports, you can identify your busiest and slowest sales hours, so you can ensure you have enough staff on hand to manage peak times.
Build Your Cannabis Retail A-Team
Monitor staff performance using our dashboard and detailed sales reporting.
- Use the hourly reporting function to monitor staff performance more closely and identify your top sellers.
- Encourage your staff to meet sales goals and reward your top employees.
LET'S SHAPE THE NEXT GENERATION OF CANNABIS RETAIL TOGETHER