New York Cannabis POS
Q&As

1. Why do I need a POS that integrates with BioTrack?

Unlike other jurisdictions, the BioTrack traceability system in New York does not have a direct user interface through which you can log in and submit reports. Instead, all sales and inventory actions are automatically reported to BioTrack in real time through your point of sale (POS) – which is why every licensed cannabis retailer in New York must have a POS capable of integrating with BioTrack. 

Direct integration is a higher level requirement that not every cannabis POS can provide. Cova has a long track record of compliant integration with state traceability systems – we’re fully integrated with government systems in 19 U.S. states, including the BioTrack system in New Mexico and Illinois.

2. Will Cova be ready when BioTrack comes online in New York?

At this time, New York’s Office of Cannabis Management (OCM) has not yet announced a timeline for transitioning to the BioTrack traceability system. BioTrack has not yet determined when they will begin validating integrators – a key step that must occur before retailers can get plugged into the system. 

However, Cova is following these developments closely and supporting our New York clients through the transition. We are coordinating with the OCM and will align with their timelines. When the BioTrack system comes online, we’ll be ready to help you deliver top tier customer service while staying fully compliant.

3. What does the integration between Cova and BioTrack look like, and how does Cova simplify compliance for New York cannabis retailers?

Cova’s cannabis dispensary software uses API integration to sync directly with BioTrack, the OCM’s official seed-to-sale traceability system. As a retailer, you will not interface directly with BioTrack; all your sales and inventory actions will be automatically reported to the state’s system via your POS in real time. 

As a compliance-first company, Cova helps New York cannabis retailers stay compliant with integrated ID scanners that verify customers’ ages and flag invalid or expired cards. Cova also helps your budtenders stay compliant with built-in purchase limits, automated THC equivalency calculations for different types of products, and auto-apply taxes. This automation greatly reduces human error and the risk of infractions, fines, and cannabis license suspension or revocation. The back-end Cova hub allows you to set operational hours, establish limits on discounts, and program different levels of employee permissions.

4. Do Cannabis Retailers in New York Need to Use BioTrack POS?

No, New York retailers are not required to use the BioTrack POS system. You can choose any point of sale (POS) system that integrates with BioTrack. However, using a POS specifically designed for cannabis retail, like Cova POS, offers distinct advantages.

Cova POS helps streamline operations with its built-in ID scanner for quick check-ins and seamless inventory management. It enhances the customer experience through lightning-fast transactions and reliable performance. Additionally, it provides valuable insights to optimize your business, from planning budtender schedules to managing inventory for higher turnover.

5. Why is Cova the best POS for New York dispensaries?

Cova has helped hundreds of cannabis retailers across North America launch and expand their businesses. From startups to multi-location enterprises, Cova provides the tools and reliability dispensaries need to stay ahead in the highly competitive and constantly evolving cannabis industry. Here are just a few reasons why Cova is one of the highest rated and most-trusted cannabis tech brands:

Proven Reliability: Cova provides the most reliable cannabis POS platform on the market, with ZERO network outages on 4/20 for seven years running. 

Industry Expertise: Our launch team goes beyond basic system setup, training, and tech support. We show retailers how to implement dispensary best practices, how to operate within their jurisdiction’s cannabis regulations, how to hire and train the best dispensary staff, and how to avoid common mistakes while staying ahead of the competition.

Best-in-Class Features & Integrations: Cova offers a range of third-party software integrations to streamline dispensary operations. These integrations enhance various aspects of the business including payment processing, loyalty programs, compliance reporting, accounting, online menus, digital signage, and delivery management. For more information on third-party integrations, check out our partners page. 

Transparent Pricing: We pride ourselves on offering fair, reasonable pricing with no hidden fees, ever. All plans come with full access to the essential tools and features you need to succeed, including offline mode, unlimited users and transactions, reports and analytics, and automated compliance.

Flexible Payment Options: Cova supports integrated and non-integrated payment solutions with the best rate.