It will take the average person 30 seconds to read this page.
It takes exceptional customer support to answer calls quicker than that. That's exactly what Cova does.
Fast, efficient support that achieves 80% first call resolution and earns 95% customer satisfaction.
The stats are impressive, the reasons behind them important:
Support is in-house, not outsourced, so you get the expertise of a team that truly knows the tech and the industry.
Support is unscripted, because product knowledge and taking the time to listen yield faster results.
Cova is reliable, and easy to use, so support spends less time troubleshooting basics, and more time helping you leverage tools and opportunities grow your business.
It takes 30 more seconds and 2 clicks to set up a free consultation with Cova. What are you waiting for?
Cova tech support is very quick, and I haven't had to call them all month, which is crazy; with our last POS, it was literally once a week.
I must say, I am always very pleased with the outcome on each of those rare occasions when I contact Cova tech support. I have never dealt with a help desk from any other business that is as efficient in communicating about – and resolving – issues.
I’ve never been on hold for more than two minutes. Just having them walk you through something as simple as, like, my barcode scanners weren’t working – I gave Cova’s number to one of my managers and within two minutes, they were up and running.
We’ve had very, very few issues with Cova. And anytime I have had an issue, the support team is absolutely fantastic. I can’t remember the last time I waited more than two minutes on the phone before I got to talk to a human being.
Cova has exceptional support. Every time we call, they answer our calls and provide feedback that’s not only effective, it’s very, very quick.
The support I have had from Cova is unparalleled, and I attribute a significant part of our success to that. Cova is a lot more than just a POS software- its retail management tools help Canvas stay on top of everything, and no other company comes even close.
Cova provides top-tier integration with state traceability systems like Metrc and BioTrack, with real-time automated reporting and easy manifest imports to reduce human error, maximize efficiency, and ensure regulatory compliance.
Cova is the only major cannabis POS system to report 8 consecutive years of 100% uptime on the biggest day in cannabis retail. Cova is high-volume tested and proven, with no lag in performance even during peak sales days.
Cova works closely with industry-leading tech partners to create seamless integrated solutions. Those who prefer best-in-class over one-size-fits-all enjoy greater control over ecosystem essentials like HR, Loyalty, Security, Marketplace and more.
