Cova-blog-2025 / Customer Experience

Why the Right Cannabis Software Must Matter to You & Your Budtenders

By Dayna Van Buskirk on Sep 13, 2023 12:00:00 AM

The landscape of the licensed cannabis industry in the United States has undergone significant changes in recent years as multiple states push forward with legalization efforts. In light of these ever-evolving laws and regulations, dispensaries face the challenge of providing a seamle …

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How Much is California Dispensary Sales Tax? (Breakdown)

By Gary Cohen on Sep 7, 2023 12:00:00 AM

Various reports in industry publications have cited cases of “sticker shock” among California cannabis consumers. Between California’s excise tax, regular sales tax, and local business tax, adult-use customers are paying anywhere between 28 and 40 percent cannabis retail taxes on ever …

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How to Promote Cannabis Edibles at Your Dispensary

By Faai Steuer on Nov 6, 2022 12:00:00 AM

Recreational cannabis edibles are becoming more accepted by society with each passing day. More and more people are curious about trying cannabis-infused foods. Local dispensaries all over the US have opted to sell such products to meet customer demand.

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How to Nurture Dispensary Brand Ambassadors with Freebies

By Faai Steuer on Oct 24, 2022 12:00:00 AM

Giving your consumers something tangible to take home from your dispensary is a terrific way to encourage repeat business, increase customer lifetime value, and attract clients who will go above and beyond to become brand ambassadors. In this blog post, you’ll find some of our favorit …

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5 Ways to Enhance Cannabis Dispensary Customer Experience

By Faai Steuer on Feb 5, 2021 12:00:00 AM

The Covid19 pandemic has accelerated the digital revolution and is compelling retailers to adapt swiftly to these changing times. But the cannabis industry is relatively new to the retail game, which gives you more room for innovation and opportunities to create a fundamentally radica …

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Customer Story: Branding Drives Big Revenue & Record Transactions at Hobo Recreational

By Faai Steuer on Apr 27, 2020 12:00:00 AM

It’s hard to cut through the noise and engineer a truly unforgettable cannabis brand — one that keeps customers coming back again and again.

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Press Release: Native Roots Dispensaries Switches All Stores to Cova Retail Platform

By Faai Steuer on Feb 19, 2020 12:00:00 AM

DENVER, Feb. 20, 2020 /CNW/ - In a move set to advance store operations and support the company's aggressive growth, Native Roots, one of the nation's largest and most successful vertically integrated cannabis operators, has partnered with Cova Software, North America's leading cannab …

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How to Choose the Best POS Tablet for Your Cannabis Retail Store

By Chad Kipling on Feb 3, 2020 12:00:00 AM

These days, retailers of all stripes are implementing tablets in their operations, and with good reason. Along with being cost-effective and easy to use, tablets allow freedom and flexibility for sales staff while adding a clean, sophisticated look and feel to any retail outfit. That’ …

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